Responsibilities:
- Handle inbound and outbound customer calls.
- Respond to emails and chat inquiries.
- Resolve customer complaints and escalate issues when necessary.
- Maintain records of customer interactions.
- Provide information about products, services, and policies.
Qualifications:
- High school diploma or equivalent.
- Excellent communication and problem-solving skills.
- Basic computer skills and familiarity with CRM tools.
- Ability to handle high-pressure situations professionally.
Job Type: Full Time
Job Location: Toronto